Getting Help

The course staff is available to provide help!

Getting Help Online

You can get help online using Piazza. You can ask a question publicly - which is highly recommended as others with a similar question can benefit (see Communications Policy (Using Piazza for Class)).

For most administrative questions, the answer is probably online. Notice that there is a search box on the top of the course web pages (look at the top right of this page).

Consulting Hours

See Consulting Hours

Individual Appointments

We usually do not schedule individual appointments given that we have consulting hours every day of the week; however, if you are working on a research project approved by a course staff, you could contact them to schedule a meeting, but note that the course staff has limited availability outside of the consulting hours, and we may not be able to provide you with an immediate appointment. If you request an individual appointment, it might take some time for us to get back to you.

Technology Help

Below are a variety of technology support resources available to you. (provided by L&S)

• DoIT Help Desk: The Help Desk provides free tech support and troubleshooting help with your computing needs by phone (608.264.4357), email (help@doit.wisc.edu), chat (https://helpdesk.wisc.edu/chat) or in-person at 1210 W. Dayton Street.
• Download WiscVPN: A VPN is a “virtual private network”. WiscVPN allows you to access University resources without being on campus, and provides an extra layer of security. See how to connect to the WiscVPN.
• Learning Online with Technology: Tips from UW-Madison on learning online this semester.
• Tips for Virtual Learning: A collection of resources and concrete strategies to set yourself up for success.
• UW KnowledgeBase:earch here for help documents for university-supported software, tools, and processes.

Student Wellness Support

Below are a variety of support resources available across the UW - Madison campus. (list provided by L&S)

• Center for Leadership and Involvement
• Dean of Students Office: Crisis Loans
• Dean of Students Office: Report an Incident
• Office of Student Financial Aid
• The Open Seat - UW Student Food Pantry
• Student Jobs
• University Health Services: Medical Services
• University Health Services: Mental Health
• University Recreation and Wellbeing

(This page is copied from Professor Gleicher’s CS559 Spring 2023)