Getting Help

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The course staff is available to provide help!

Getting Help Online

You can get help online using Piazza. You can ask a question publicly - which is highly recommended as others with a similar question can benefit (see Communications (Using Piazza for Class)).

For most administrative questions, the answer is probably online. Notice that there is a search box on the top of the course web pages (look at the top right of this page).

Consulting Hours

The course staff will hold “consulting hours” at the times listed below. Because of the remote modality, these aren’t really “walk-in” - they are held using Blackboard Collaborate Ultra (BBCU).

The idea of consulting hours is that it is a “room” where at least one member of the course staff (usually 2) is available to ask questions. Multiple students can come to the room - which gives a chance for students to talk to each other, although this doesn’t work as well online (we’ll try). If a staff member needs to work with a student individually, they can move to a breakout room.

Even though consulting hours are “walk in”, please use the Sign Up for Assistance form. This lets us handle requests in order, lets us group related questions together, and helps us be better prepared to answer your question. If you can’t fill the form out ahead of time, that’s OK - fill it out when you “arrive”.

The weekly consulting hours schedule:

  • Sunday 3pm-6pm
  • Monday 3pm-6pm
  • Tuesday 4pm-6pm
  • Wednesday 4pm-6pm (only the days before exams)
  • Thursday 4pm-6pm
  • Friday 3pm-5pm

Individual Appointments

If you cannot come to consulting hours, you can schedule a meeting with course staff. Use the 1-on-1 Appointment Scheduling Form. You may request a specific member of the course staff, or anyone available.

Professor Gleicher holds office hours, Wednesday 1pm-2pm and by appointment. Office hours are held using Zoom. Details will be available in Canvas.

Note: please try to use consulting hours. If you need one-on-one help, we can use a breakout room. The course staff has limited availability outside of consulting hours, and we may not be able to provide you with an immediate appointment. If you request an individual appointment, it might take some time for us to get back to you.

Technology Help

Below are a variety of technology support resources available to you. (provided by L&S)

Student Wellness Support

Below are a variety of support resources available across the UW - Madison campus. (list provided by L&S)